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Unit 6: Communication Skills

Prepare for Unit 6: Communication Skills with practice questions covering 6 topics. Part of CMAA — Certified Medical Administrative Assistant (NHA) — build your knowledge and track your progress with AH Prep.

Topics: 6
Access: Premium

What’s in it.

6 topics

Topic 01
Professional Telephone Technique — Answering, Triaging, and Message Taking
Coming soon
Topic 02
Written Communication — Letters, Memos, and Email Etiquette
Coming soon
Topic 03
Patient Communication — Active Listening and Plain Language
Coming soon
Topic 04
Difficult Conversations — Complaints, Grief, and Language Barriers
Coming soon
Topic 05
Interpreter Services and Limited English Proficiency (LEP) Requirements
Coming soon
Topic 06
Electronic Communication — Patient Portals and Secure Messaging
Coming soon

Unit 6: Communication Skills

Professional Telephone Technique — Answering, Triaging, and Message Taking

Written Communication — Letters, Memos, and Email Etiquette

Patient Communication — Active Listening and Plain Language

Difficult Conversations — Complaints, Grief, and Language Barriers

Interpreter Services and Limited English Proficiency (LEP) Requirements

Electronic Communication — Patient Portals and Secure Messaging